Welcome to Vrelox (“Company,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting the information you provide when using our website, services, software, and review automation platform.
This Privacy Policy explains how we collect, use, store, disclose, and protect your information.
By using our website and services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
A. Business Information
Business name
Business address
Business phone number
Business email address
Website URL
Business social media profiles
Customer review platform information
B. Personal Information
Name
Email address
Phone number
Billing information
Mailing address
Account login credentials
C. Client and Customer Information
As part of our review automation services, clients may provide customer or lead information including:
Customer names
Phone numbers
Email addresses
Appointment or transaction details
Customer communication records
Clients are solely responsible for ensuring they have the legal right and consent to provide customer information to us.
D. Automatically Collected Information
We may automatically collect:
IP address
Browser type
Device information
Operating system
Pages visited
Usage data
Cookies and tracking technologies
2. How We Use Information
We may use collected information to:
Provide and operate our services
Automate review requests and customer communications
Improve website performance and user experience
Process payments and invoices
Respond to inquiries and support requests
Send administrative notices and updates
Analyze service usage and performance
Prevent fraud, abuse, or unauthorized activity
Comply with legal obligations
3. SMS, Email, and Communications Consent
By providing contact information through our website or services, you consent to receive communications from us, including:
Emails
Phone calls
SMS/text messages
Automated messages related to our services
Message and data rates may apply.
You may opt out of communications at any time by following unsubscribe instructions or contacting us directly.
Clients are solely responsible for obtaining proper consent from their customers before sending review requests, automated messages, emails, or SMS communications through our services.
4. Sharing of Information
We do not sell personal information.
However, we may share information with:
Service providers and software vendors
Payment processors
CRM and automation platforms
Hosting providers
Analytics providers
Legal authorities when required by law
Contractors or affiliates assisting in service delivery
We may also disclose information:
To protect our legal rights
To enforce agreements
To prevent fraud or security threats
During a merger, acquisition, or business transfer
5. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect information.
However, no method of transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of data transmitted to or stored through our services.
You use our services at your own risk.
6. Data Retention
We may retain information for as long as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
Enforce agreements
Maintain business records
We reserve the right to retain and delete information at our discretion unless otherwise required by law.
7. Third-Party Services and Platforms
Our services may integrate with third-party platforms and software providers including CRM systems, payment processors, email providers, SMS providers, social media platforms, and review platforms.
We are not responsible for the privacy practices, policies, security, availability, or actions of third-party services.
Use of third-party platforms is subject to their own terms and privacy policies.
8. Client Responsibilities
Clients using our services agree that they:
Have all necessary rights and permissions to provide customer data
Will comply with all applicable privacy, marketing, and consumer protection laws
Will obtain any required consent before sending communications
Are solely responsible for the content and legality of communications sent through our services
We are not liable for client misuse of our platform or violations of applicable laws.
9. Disclaimer of Warranties
Our website and services are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, express or implied.
We do not guarantee:
Specific business results
Increased reviews or revenue
Continuous or uninterrupted service
Error-free performance
Compatibility with all third-party systems
To the fullest extent permitted by law, we disclaim all warranties including merchantability, fitness for a particular purpose, and non-infringement.
10. Limitation of Liability
To the fullest extent permitted by law, [Your Business Name], its owners, employees, contractors, affiliates, and partners shall not be liable for:
Indirect damages
Incidental damages
Consequential damages
Lost profits
Lost business opportunities
Data loss
Reputation damage
Third-party claims
Regulatory penalties or fines
Service interruptions
Client misuse of services
In all cases, our total liability arising from or related to the use of our services shall not exceed the amount paid to us by the client in the preceding thirty (30) days.
Some jurisdictions do not allow certain limitations of liability, so portions of this section may not apply.
11. Indemnification
You agree to defend, indemnify, and hold harmless [Your Business Name], its owners, employees, contractors, affiliates, and service providers from and against any claims, damages, liabilities, losses, costs, and expenses arising from:
Your use of our services
Violation of laws or regulations
Violation of this Privacy Policy
Violation of third-party rights
Customer complaints or disputes
Unauthorized communications sent through our platform
12. Cookies and Tracking Technologies
We may use cookies, pixels, analytics tools, and similar technologies to:
Improve functionality
Analyze traffic and behavior
Store preferences
Measure advertising effectiveness
You may disable cookies through your browser settings, though some functionality may be affected.
13. California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and related laws, including the right to:
Request access to personal information
Request deletion of personal information
Request correction of information
Know how information is used
To exercise these rights, contact us using the information below.
14. Children’s Privacy
Our services are not intended for individuals under the age of 18.
We do not knowingly collect information from children.
15. Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time without prior notice.
Changes become effective immediately upon posting.
Your continued use of our website or services constitutes acceptance of the updated Privacy Policy.
16. Contact Information
If you have questions about this Privacy Policy or our privacy practices, contact:
