These Terms and Conditions (“Terms”) govern your access to and use of the website, software, services, automation systems, and related offerings provided by Vrelox Reviews (“Company,” “we,” “our,” or “us”).
By accessing or using our website or services, you agree to be legally bound by these Terms. If you do not agree, do not use our services.
1. Services Provided
Vrelox Reviews provides website services, marketing automation services, review automation services, CRM-related services, AI-assisted tools, communication automation, and related business services.
We reserve the right to modify, suspend, or discontinue any portion of our services at any time without notice.
2. Eligibility
By using our services, you represent and warrant that:
You are at least 18 years old
You have authority to enter into agreements on behalf of your business
All information you provide is accurate and complete
Your use of our services complies with all applicable laws and regulations
3. Client Responsibilities
Clients are solely responsible for:
The accuracy of information provided to us
Obtaining all required customer consents
Compliance with SMS, email, telemarketing, advertising, privacy, and consumer protection laws
The legality of customer communications sent through our systems
Maintaining account confidentiality and login credentials
Reviewing all automations, campaigns, and workflows before activation
You acknowledge that we do not provide legal compliance services.
4. Consent for Communications
By submitting information through our website or services, you consent to receive:
Emails
Phone calls
SMS/text messages
Automated communications
Message and data rates may apply.
You may opt out at any time.
Clients using our services agree they are solely responsible for obtaining proper consent from their own customers before sending communications.
5. Payments and Billing
All fees are due according to the agreed payment terms.
Unless otherwise stated:
Payments are non-refundable
Late payments may result in suspension or termination of services
We may charge interest or late fees where permitted by law
Clients are responsible for all taxes, fees, and processing charges
We reserve the right to use third-party payment processors.
6. Subscription and Cancellation
If services are subscription-based:
Subscriptions may automatically renew unless canceled
Cancellation requests must be submitted in writing
Cancellation does not guarantee refunds for current billing periods
We may terminate or suspend services at our discretion
Clients remain responsible for outstanding balances after cancellation.
7. Intellectual Property
All content, software, systems, branding, workflows, automations, designs, code, graphics, text, and materials provided by Vrelox Reviews remain our intellectual property unless otherwise agreed in writing.
Clients may not:
Copy
Reverse engineer
Resell
Redistribute
Modify
Replicate
our systems or materials without written permission.
8. Third-Party Platforms and Services
Our services may integrate with third-party providers including:
CRM platforms
SMS providers
Email providers
Hosting companies
Payment processors
AI software providers
Social media platforms
Review platforms
We are not responsible for:
Third-party outages
Policy changes
Suspensions
Data loss
Platform restrictions
Third-party pricing changes
Your use of third-party services is subject to their own terms and policies.
9. No Guarantee of Results
We do not guarantee:
Specific numbers of reviews
Increased revenue
Increased leads or sales
Search engine rankings
Business growth
Customer response rates
Uninterrupted service
Error-free software performance
Business results depend on numerous factors outside our control.
10. Acceptable Use
You agree not to use our services for:
Illegal activity
Spam or unsolicited communications
Fraudulent activity
Harassment
False or misleading advertising
Violations of privacy laws
Infringing intellectual property rights
Uploading malicious code or harmful content
We reserve the right to suspend or terminate accounts violating these Terms.
11. Data and Backups
Clients are responsible for maintaining backups of their own data.
While we may maintain internal backups, we do not guarantee recovery of lost data.
We are not liable for:
Data loss
Corruption
Unauthorized access
System interruptions
Security breaches caused by third parties
12. Disclaimer of Warranties
All services are provided on an “AS IS” and “AS AVAILABLE” basis.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including:
Merchantability
Fitness for a particular purpose
Non-infringement
Accuracy
Reliability
Availability
We do not warrant that services will be uninterrupted, secure, or error-free.
13. Limitation of Liability
To the fullest extent permitted by law, [Your Business Name], its owners, employees, contractors, affiliates, licensors, and service providers shall not be liable for:
Indirect damages
Consequential damages
Incidental damages
Lost profits
Lost revenue
Lost business opportunities
Data loss
Reputation damage
Regulatory fines or penalties
Third-party claims
Service interruptions
Unauthorized access
In all cases, our total liability related to the services shall not exceed the amount paid to us by the client during the thirty (30) days preceding the claim.
Some jurisdictions may not allow certain liability limitations.
14. Indemnification
You agree to defend, indemnify, and hold harmless [Your Business Name], its owners, employees, contractors, affiliates, and service providers from and against any claims, damages, losses, liabilities, costs, or expenses arising from:
Your use of the services
Your customer communications
Violations of laws or regulations
Violations of these Terms
Infringement of third-party rights
Customer complaints or disputes
Misuse of our systems or automations
15. Confidentiality
We may have access to confidential business information while providing services.
Both parties agree to use reasonable efforts to protect confidential information and not disclose it except as necessary to provide services or comply with legal obligations.
16. Termination
We reserve the right to terminate or suspend access to services at any time, with or without notice, for:
Violations of these Terms
Nonpayment
Suspected fraud or abuse
Legal or compliance concerns
Protection of our business interests
Upon termination:
Access to systems may be revoked
Data may be deleted without liability
Outstanding balances remain due
17. Governing Law
These Terms shall be governed by and interpreted under the laws of the State of [Insert State], without regard to conflict of law principles.
Any disputes shall be resolved exclusively in the courts located in [Insert County and State].
18. Arbitration
At our discretion, disputes may be resolved through binding arbitration rather than court proceedings.
You waive any right to participate in class-action lawsuits or class-wide arbitration.
19. Force Majeure
We are not liable for delays or failures caused by events beyond our reasonable control, including:
Natural disasters
Power outages
Internet outages
Government actions
Labor disputes
Cyberattacks
Third-party platform failures
20. Changes to Terms
We reserve the right to modify these Terms at any time.
Updated Terms become effective immediately upon posting.
Continued use of our services constitutes acceptance of revised Terms.
21. Severability
If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.
22. Entire Agreement
These Terms constitute the entire agreement between you and [Your Business Name] regarding the use of our services and supersede prior agreements or understandings.
